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25Grams Bakery FAQ


What Cake Size Should I get?

6” -> 6-8 pax (normal size) , 8-10 pax (party size)

8” -> 8-12 pax (normal size) , 18-25 pax (party size)

10” -> 10-18 pax (normal size) , 30-35 pax (party size)

12” -> 50-60 pax (party size)

Normal size ~ 2x2", Party Size ~ 1x2"

Cake sizes are measured base on cake tins used. Discrepancies can occur during baking & cooling.

What is the lead time?

Regular bakes : 3 days

Customized bakes : 2 weeks

Place Rushed Orders via WhatsApp 92360448 (subjected to slot availability and express charges).

How long can I keep my bakes for?

Products are always best consumed on the day of your collection/delivery. Store your cakes/cupcakes in a closed box in the refrigerator.

Our Buttercream cakes are best eaten at room temperature. Products consumed straight from the refrigerator will be cold, hard and dry, especially because our cakes are generally butter cakes and not sponge cakes.

For Cakes: best consumed within 1-3 days

For Cupcakes: best consumed within 1-2 days

Fondant and print cakes can be kept out in an aircon room for up to 4 hours. Fondant and prints are sugar-based products and will absorb moisture.

Regarding Allergies (Vegan +/or Gluten Free Bakes)

We do take care during baking allergen products and do use hot wash cycles during dishwashing. However, packagings of our ingredients arrive with disclaimers regarding potential cross handling in factories & cakes are produced in a kitchen that handles gluten/eggs/dairy/nuts. All bakes are baked in the same oven. We do not recommended our bakes for people with extreme food allergies.

All About Collections

We are at: #01-14 Aperia Mall, 12 Kallang Ave, S’339511

Deliveries are available outside our operating hours (refer to product page) (Closed PH).

Any order(s) not collected will be available for collection on our next business day. Any products not collected after 2 days will be discarded with no refunds offered.

All About Deliveries

1) We use a 3rd party delivery car service. Deliveries are $25/location and require a 3 hour window. $30 for Sentosa.

2) Incorrect/Incomplete delivery addresses or orders not received as per scheduled and result in re-delivery will have a $30 re-delivery charge. The next available delivery slot will be arranged.

3) Products are delivered straight from our fridge to your premise(s) to minimize damage during transit. To best enjoy them, leave them to sit to a cool room temperature before consumption. Large cakes can take up to 1.5 hours to sit to cool room temperature.

We advise viewing the order when receiving the cake as no claims can be made against delivery provider/shop once cake has been accepted.

Bags may not be provided for large or odd-sized cakes as they may be damaged if not hand-carried.

Payment Methods

1) Credit Card through the website

2) PayNow to Mobile #92360448 (25Grams)

3) Bank Transfers (to be made within 24hours of orders placed):

DBS Current account: 25Grams Enterprise Acc # 0149034166

Please take a screenshot your payment and send it to us, we will get back with a confirmation email after.

*All orders have to be paid in full before orders are confirmed*

Cancellation Policy & Order Amendments

Amendments:

Any amendments to general cake orders need to be done at least 72 hours prior to dispatch/collection.

No amendments to custom cakes after 24hours of the order being processed and confirmed.

Cancellations:

We completely understand that you might have a change in circumstances or a cancellation of the event you are celebrating. However, each baker has limited capacity and by taking on your order, will turn away other business, as well as potentially incurring costs in relation to your order..

If you would like to cancel, and give 5 days' notice, we can refund the entire cost of the order, less a 5% administration/gateway fee and the baker's reasonable costs incurred to that point. .

If you would like to cancel within 5 days of delivery/collection, we are not obliged to give any refund. If we choose to give a refund or alternatively a store credit, we do so at our sole discretion and reserve the right to deduct the baker's reasonable costs (including opportunity cost from orders turned down) and a 5% administration fee..

General rule of thumb for general cake cancellations less than 72 hours but more than 48 hours: 10% deduction, 90% refund in store credit with a 3 month validity..

Customised cakes, once processed and confirmed, are non-refundable. .

About Dessert tables

Send us an email with details of your event (number of pax, event theme or any photos of what you like, event date, time and address).

Customized Bakes

Send us an email with details of your event (number of guests, preferred flavour, event theme or any photos of what you like, event date and time, delivery or self collection).

Photo Image Printing

25Grams acts as the customer’s agent to print a single edible image for use on the customer’s cake and any liability for copyright infringement is that of the customer.

While all efforts are made to produce the best possible image from your file, it must be remembered that we are using water based food colours on sugar/starch icing sheets. Image quality and colour matching are variable and cannot be used as grounds for a return / credit.

Website Product photos

Photos on the website are for illustration purposes only. Our products are hand crafted and might differ from the photos.

Chocolate decorations used may vary and are subjected to availability. As of 2021 we are using Valhrona chips in place of chocolate decor.

25Grams Bakery reserves the right to use any of our photos of our products and set ups.
Are we Halal ?

Our Kitchen is not halal certified but we do have our regular muslim customers and work in a pork & alcohol free kitchen.

Correspondences

We do strive to get back to you ASAP. Any correspondences received after shop hours will be considered as next-day correspondence and handled on our next business day. Please expect a delay during peak production/festive periods. Thank you for your patience and understanding.

CNY FAQ*

1) 15% Early Bird runs till 31/1. 2) Sales whilst stock lasts. 3) Fulfilment period between 17/1-10/2. 4) Covid shop hours apply. 5) Management reserves the right to change T&Cs at any time.