Orders are filling up quickly for the Festive periods! Place your orders early to avoid disappointment :D

FAQ


Cake size:

6” -> 6-8 pax (normal size) , 8-10 pax (party size)

8” -> 8-12 pax (normal size) , 18-25 pax (party size)

10” -> 10-18 pax (normal size) , 30-35 pax (party size)

12” -> 50-60 pax (party size)

Need a bigger cake? Email/ call to enquire.

Lead Time: 

Cakes : 3-5 days

Cupcakes : 3-5 days

Customized cakes/cupcakes : 2 weeks

Rushed orders can be placed over the phone (but are subjected to slot availability and express charges).

Product shelf life:
Products are best consumed on the day of collection/delivery.
To store your product: keep them in a closed box the refrigerator. Remove items 30 mins (cupcakes/small cake) to 1-1.5 hours (medium - big cakes) and let them sit at room temperature before consuming. Products consumed straight from the refrigerator will be too cold and hard. 

Cakes: best consumed within 3 days

Cupcakes: best consumed within 2 days

Candles:

Complimentary candles will be provided for every cake order when requested by customers. Please indicate the correct number of big and small candles required. We will process the order according to sender’s request. (note: we only provide max up to 9 big candles and 9 small candles.) We do hope everyone contributes to saving the earth and reduce wastage. 

Collection Point:

From our store at #01-14 Aperia Mall, 12 Kallang Ave, S’339511

We are open weekdays 12-7.30pm (Thursdays 1230-730), Saturdays by appointment between 11-12/12-1pm.

Deliveries are available everyday (excluding PH).

Deliveries:

1) Deliveries are outsourced at $25/location and require a 2 hour window. 

Please ensure you order a delivery during checkout. Onus will be on client to ensure that he/she has purchased a delivery for his/her order. Orders placed with 'delivery' without any delivery payment and/or address/delivery times will be assumed to be for self collection.

2) A 10-minute waiting time applies to every delivery. Items not collected within this period will be subject to a re-delivery fee. 

3) Products are delivered straight from our fridge to your premises to minimize damage during transit. To best enjoy them, leave them to sit to cool room temperature before consumption. 

Cupcakes/small cakes - 30 mins, medium cakes - 1 hour, large cakes - 1.5hours. 

We advise opening the box and viewing the cake/order when receiving the cake as no claims can be made against delivery provider/shop once cake has been accepted. 

Please note that bags may not be provided for large or odd-sized cakes as they may be damaged if not hand-carried.

Payment:

1) In store: Nets and Cash Term

2) Internet Bank Transfers Please make bank transfers within 24-48 hours upon confirmation of your order to: 

DBS Current account

25Grams Enterprise

Acc # 0149034166

Email or text us with your transaction number for payment verification.

3) Paypal through the Cart (Credit Card) 

4) Paylah/PayNow to Mobile #96631524

*All orders have to be paid in full before they will be dispatched for delivery.*

Cancellations or Order Alterations
All order alterations need to be done at least 48 hours prior to dispatch/collection for regular orders ; and at least 5 days prior for customized orders.
Order Cancellation more than 72 hours prior to collection/dispatch: 90% Refund will be processed ( 5 working days for customized orders) 
Order cancellation 48 hours before collection/dispatch : 50% Refund will be processed (4 working days for customized orders)
Order cancellation less than 48 hours before colelction/dispatch: No Refunds 
( 3 working days for customized orders) 
Allergies
Please note that whilst our product(s) might not have added nuts/gluten/dairy/eggs; ingredients used come with their own disclaimers + cakes are produced in a kitchen that handles all ingredients and hence are not recommended for people with extreme food allergies. 
Caring for your desserts

Our cakes/cupcakes should be stored in the fridge. To enjoy the cakes/cupcakes, remove them from the fridge an hour before consumption. Cakes are best consumed at room temperature.

Fondant and print cakes should be stored in a cool air-con room if they are enjoyed on the day itself. Leftovers should be stored in the fridge.

Fondant and prints are sugar based products and will absorb moisture. 

How big are the mini cupcakes?

Our Mini Cupcakes are about double the size of a Ferrero Rocher Chocolate, perfect for party treats!

Do you do dessert tables?

Yes we do! Send us an email with details of your event (number of guest, favourite flavour, event theme or any photos of what you like, event date and time, delivery or self collection).

Do you customize cupcakes and cakes?

Yes we do! Send us an email with details of your event (number of guest, favourite flavour, event theme or any photos of what you like, event date and time, delivery or self collection).

Photo Image Printing

25Grams acts as the customer’s agent to print a single edible image for use on the customer’s cake and any liability for copyright infringement is that of the customer.

While all efforts are made to produce the best possible image from your file, it must be remembered that we are using water based food colours on sugar/starch icing sheets. So image quality and colour matching are variable and cannot be used as grounds for a return / credit.

Product photos

Photos on the website are for illustration purposes only. Our products are hand crafted and might differ from the photos.

25Grams Bakery reserves the right to use any of our photos of our products and dessert tables.