COVID HOURS: COLLECTIONS MON-WED-SAT 12-2pm (PH CLOSED) . DELIVERIES: DAILY. 26/8,2/9 COLLECTIONS 12-1.30pm

25Grams Bakery FAQ


What Cake Size Should I get?

6” -> 6-8 pax (normal size) , 8-10 pax (party size)

8” -> 8-12 pax (normal size) , 18-25 pax (party size)

10” -> 10-18 pax (normal size) , 30-35 pax (party size)

12” -> 50-60 pax (party size)

What is the lead time?

Regular bakes : 3 days

Customized bakes : 2 weeks

Place Rushed Orders via WhatsApp 92360448 (subjected to slot availability and express charges).

How long can I keep my bakes for?

Products are best consumed on the day of collection/delivery. Store products in a closed box in the refrigerator.

Buttercream cakes are best eaten at room temperature. Products consumed straight from the refrigerator will be cold , hard and dry.

Cakes: best consumed within 3 days

Cupcakes: best consumed within 2 days

Fondant and print cakes can be kept out in an aircon room for up to 4 hours. Fondant and prints are sugar-based products and will absorb moisture.

Regarding Allergies (Vegan +/or Gluten Free Bakes)

Whilst our product(s) might not have added nuts/gluten/dairy/eggs; ingredients arrive with disclaimers + cakes are produced in a kitchen that handles all ingredients and hence are not recommended for people with extreme food allergies.

All About Collections

We are at: #01-14 Aperia Mall, 12 Kallang Ave, S’339511

Deliveries available outside our operating hours (refer to product page) (Closed PH).

Order(s) not collected will be kept for up to 3 days and will be available for collection on the next working day.

All About Deliveries

1) We use a 3rd party delivery car service. Deliveries are $25/location and require a 2 hour window. $30 for Sentosa.

2) Incorrect/Incomplete delivery addresses or orders not received as per scheduled and result in re-delivery will have a $30 redelivery charge. The next available delivery slot will be arranged.

3) Products are delivered straight from our fridge to your premise(s) to minimize damage during transit. To best enjoy them, leave them to sit to cool room temperature before consumption. Large cakes can take up to 1.5h to sit to cool room temperature.

We advise viewing the order when receiving the cake as no claims can be made against delivery provider/shop once cake has been accepted.

Bags may not be provided for large or odd-sized cakes as they may be damaged if not hand-carried.

Payment Methods

1) In store: Cash Term / PayLah/ PayNow

2) Credit Card through the website

3) PayNow to Mobile #92360448 (25Grams)

4) Bank Transfers (to be made within 24hours of orders placed):

DBS Current account: 25Grams Enterprise Acc # 0149034166

Screenshot your payment to us and we will get back with a confirmation email.

*All orders have to be paid in full before they are dispatched for delivery.*

Cancellation Policy & Order Amendments

Regular Order amendments = > 48 hours prior to dispatch/collection

Refund Scheme for regular bake cancellations:

Order Cancellations 72Hrs before due date = 95% refund

Order Cancellations 48Hr before due date= 50% refund

Order Cancellations <48Hr before due date = No Refunds

Customized orders will not be refunded once orders are confirmed and payment has been made.

Fees not refunded are due to numerous reasons : Non-refundable Payment Gateway fees, processes & preparations already started etc.

About Dessert tables

Send us an email with details of your event (number of pax, event theme or any photos of what you like, event date, time and address).

Customized Bakes

Send us an email with details of your event (number of guests, preferred flavour, event theme or any photos of what you like, event date and time, delivery or self collection).

Photo Image Printing

25Grams acts as the customer’s agent to print a single edible image for use on the customer’s cake and any liability for copyright infringement is that of the customer.

While all efforts are made to produce the best possible image from your file, it must be remembered that we are using water based food colours on sugar/starch icing sheets. Image quality and colour matching are variable and cannot be used as grounds for a return / credit.

Product photos

Photos on the website are for illustration purposes only. Our products are hand crafted and might differ from the photos.

25Grams Bakery reserves the right to use any of our photos of our products and set ups.