New Shop Hours: Mon - Fri 12-630pm. Orders Closed 17th April - 4th May.

FAQ


What Size Should I get? 

6” -> 6-8 pax (normal size) , 8-10 pax (party size)

8” -> 8-12 pax (normal size) , 18-25 pax (party size)

10” -> 10-18 pax (normal size) , 30-35 pax (party size)

12” -> 50-60 pax (party size)

Bigger Cakes Available - order via WhatsApp 92360448 

How long do orders take?

Cakes & Cupcakes : 3 days

Customized cakes/cupcakes : 2 weeks

Place Rushed Orders via WhatsApp 92360448 (subjected to slot availability and express charges).

How long can I keep desserts for?
Products are best consumed on the day of collection/delivery.
Store products in a closed box in the refrigerator. Remove items 30 mins (cupcakes/small cake) to 1-1.5 hours (medium - big cakes) and let them sit at room temperature before consuming. Products consumed straight from the refrigerator will be cold , hard and dry. 

          Cakes: best consumed within 3 days

          Cupcakes: best consumed within 2 days

Fondant and print cakes should be stored in a cool air-con room if they are enjoyed on the day itself. Leftovers should be stored in the fridge. Fondant and prints are sugar based products and will absorb moisture. 

Allergies
Please note that whilst our product(s) might not have added nuts/gluten/dairy/eggs; ingredients used come with their own disclaimers + cakes are produced in a kitchen that handles all ingredients and hence are not recommended for people with extreme food allergies. 

Limitation on # Candles:

Complimentary candles will be provided for every cake order when requested. Note: we only provide max up to 9 big candles and 9 small candles. Let's Save the Earth and Reduce Wastage! 

Collection Point:

Our Store Location: #01-14 Aperia Mall, 12 Kallang Ave, S’339511

We are open weekdays 12-6.00pm (Thurs fr 1230), Saturdays by appointment and subject to availability between 11.30-1pm. Closed PH. 

Deliveries available outside our operating hours (refer to product page) (Closed PH).

Deliveries:

1) Deliveries are outsourced at $25/location and require a 2 hour window. 

Ensure you order a delivery during checkout. Onus will be on client to ensure that he/she has purchased a delivery for his/her order. Orders placed with 'delivery' without any delivery payment and/or address/delivery times will be assumed to be for self collection.

2) A 10-minute waiting time applies to every delivery. Items not collected within this period will be subject to a re-delivery fee of $30, next delivery slot subject to availability. 

3) Products are delivered straight from our fridge to your premises to minimize damage during transit. To best enjoy them, leave them to sit to cool room temperature before consumption. 

               Cupcakes/small cakes - 30 mins, medium cakes - 1 hour, large cakes - 1.5hours. 

We advise opening the box and viewing the cake/order when receiving the cake as no claims can be made against delivery provider/shop once cake has been accepted. 

Bags may not be provided for large or odd-sized cakes as they may be damaged if not hand-carried.

Payment:

1) In store: Nets and Cash Term

2) Internet Bank Transfers (to be made within 24hours of orders placed): 

DBS Current account

25Grams Enterprise

Acc # 0149034166

Email or text us with your transaction number for payment verification.

3) Paypal through the Cart (Credit Card) 

4) PayNow to Mobile #92360448 (25Grams)

*All orders have to be paid in full before they will be dispatched for delivery.*

Cancellations or Order Alterations
All order alterations need to be done at least 48 hours prior to dispatch/collection for regular orders. 
Customized orders will not be refunded once orders are confirmed and payment has been made. 
Order Cancellation more than 72 hours prior to collection/dispatch: 90% Refund will be processed ( 5 working days for customized orders) 
Order cancellation 48 hours before collection/dispatch : 50% Refund will be processed (4 working days for customized orders)
Order cancellation less than 48 hours before colelction/dispatch: No Refunds 
( 3 working days for customized orders) 
How big are the mini cupcakes?

Our Mini Cupcakes are about double the size of a Ferrero Rocher Chocolate, perfect for party treats!

Do you do dessert tables?

Yes we do! Send us an email with details of your event (number of guest, favourite flavour, event theme or any photos of what you like, event date and time, delivery or self collection).

Do you customize cupcakes and cakes?

Yes we do! Send us an email with details of your event (number of guest, favourite flavour, event theme or any photos of what you like, event date and time, delivery or self collection).

Photo Image Printing

25Grams acts as the customer’s agent to print a single edible image for use on the customer’s cake and any liability for copyright infringement is that of the customer.

While all efforts are made to produce the best possible image from your file, it must be remembered that we are using water based food colours on sugar/starch icing sheets. So image quality and colour matching are variable and cannot be used as grounds for a return / credit.

Product photos

Photos on the website are for illustration purposes only. Our products are hand crafted and might differ from the photos.

25Grams Bakery reserves the right to use any of our photos of our products and set ups.